Duration: 2d / 16h
Color Code:
Special Affiliation: QAI
Duration: 2d / 16h
Color Code:
Day 1
Introductions and Overview of Course Objectives
Team Problem Solving Models
Attributes of the team for effective problem solving
Linear thinking model
The nature of Cross Functional Teams
Exercise:
Ink Blots
Problem Solving Tool Box overview
Exercise:
Create an Affinity Diagram on a selected topic
Create an Ishakawa Diagram Fishbone
D0 Need for Team problem Solving
Emergency Response Action
Should we do this?
Commitment to continue.
Management Support.
D1 Form a Team
Team Membership
Team Roles
Agenda
Preparation and team building.
D2 Describe the Problem
Symptom from Customers or Internal Issue
Converting a Symptom to a Problem Statement
Converting a Problem Statement to a Problem Description.
Exercise:
Problem statement exercise
Team Exercise:Felt Tip marker.
Select specific problem for customer.
Review Day
Close
Day 2
D3 Interim Containment Action
Developing based on Facts
Verification and Validation of actions
D4 Root Cause Analysis
Is/Is Not Differences and Changes analysis
Multi-level Fishbone (Ishakawa)
Evolution and Refinement of the Causes
Possible Cause
Most Likely Cause
Root Cause
Verification of the Most Likely Cause
Root Cause Validation
Exercise Continue Role Play on Felt Tip Marker and Selected Customer problem
D5 Permanent Corrective Action
Selecting Directions
Types of Decision processes
Pugh Matrix
D6 Implement Corrective Action
Plan Activity
Validation Actions
Measures and Metrics for Success
D7 Preventative Action
Attacking the Root Cause of the Root Cause- The System
Product and Process DNA
Encoding Improvement
FMEA Failure Mode and Effects Analysis
Lessons Learned and Legacy
D8 Congratulate the Team
Feedback and Recognition
Sharing Success for future Opportunities
Follow-up on learning objectives
Day 2 Close
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